At Kyla Ads, we are committed to delivering your sports and volleyball-related products quickly, securely, and efficiently. This Shipping Policy outlines how we handle shipping times, methods, fees, international orders, and more.

Please read this policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

• In the event of a high order volume, processing may take slightly longer.

• If there is a significant delay with your order, we will notify you via email or phone.

2. Shipping Methods & Delivery Time

We offer various shipping options based on your location and preferences. Estimated delivery times are as follows:

Note: Delivery times may vary depending on product availability, customs processing times, and local carrier operations.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

• Free Shipping is available on select items and promotions.

• Expedited shipping options may incur additional fees based on weight and destination.

• International orders may include additional shipping costs and customs duties.

4. International Shipping

We currently ship internationally to many countries. Please note:

• International customers are responsible for any customs, taxes, or import duties.

• Delivery times for international orders can vary significantly due to customs clearance.

If your country is not listed at checkout, please email us at support@kylaads.store to inquire about shipping options.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website or visit our Order Tracking page.

If you don’t receive your tracking information within 3 business days, please contact us.

6. Delays and Delivery Issues

While we strive to meet all delivery estimates, certain factors may cause delays:

• Weather conditions

• Carrier or customs delays

• Unforeseen logistical issues

• Incorrect or incomplete shipping information

In such cases, we will do our best to assist you and resolve any issues promptly.

7. Shipping Address Accuracy

Please ensure that all shipping information is accurate at the time of checkout. Kyla Ads is not responsible for delays or losses due to:

• Incomplete or incorrect shipping address

• Missing apartment or unit numbers

• Orders marked as delivered by the carrier but not received

We are happy to assist in resolving such issues, but we cannot guarantee reimbursement for lost or misdelivered packages.

8. Damaged or Lost Packages

If your package is lost in transit or arrives damaged, please reach out to us within 7 days of the delivery date. We may request photos of the package and contents to file a claim with the carrier and issue a replacement or refund as appropriate.

9. Pre-Order or Backordered Items

If your order contains pre-order or backordered items, we will ship them as soon as they become available. You will receive updates via email on expected shipping times.

10. Contact Us

For questions or concerns regarding shipping, please contact us at:

📧 Email: support@kylaads.store
🌐 Website: https://kylaads.store

We are here to help and ensure you receive your products without worry!