At Kyla Ads, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read the following Refund and Return Policy carefully to understand your rights and our procedures regarding returns, exchanges, and refunds for products purchased through our website.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused and in its original packaging.

  • The return request must be made within 14 days of receiving the product.

  • Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

  • Items marked as final sale or clearance

  • Gift cards

  • Downloadable or digital products

  • Customized or personalized items

If your item does not meet the above criteria, unfortunately, we cannot offer a return or exchange.

2. Return Process

To initiate a return:

  1. Email us at support@kylaads.store with your order number and reason for the return.

  2. Once approved, we will provide you with the return address and shipping instructions.

  3. Ship the item(s) back to us in their original condition.

Please note:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • Shipping costs (if any) are non-refundable unless the return is due to an error on our part.

If your refund is delayed, please first check with your bank or credit card company. If you still have not received your refund after 10 business days, contact us at support@kylaads.store.

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged during delivery

  • Incorrect (wrong size, item, or variation)

If you need to exchange an item, email support@kylaads.store with your order number and a description (or photos) of the issue. Once approved, we’ll provide exchange instructions.

5. Damaged or Defective Products

If you received a damaged or defective product, please contact us within 48 hours of receiving the item. Include:

  • Your order number

  • A detailed description of the issue

  • Clear photos showing the damage or defect

We will arrange a replacement or refund promptly.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Recheck your bank account

  • Contact your credit card company

  • Contact your bank (processing time can vary)

Still need help? Reach out to support@kylaads.store and we’ll investigate further.

7. Cancellations

Orders may be canceled within 2 hours of placing them if they haven’t been processed or shipped. To cancel an order, contact support@kylaads.store as soon as possible. If the order has already shipped, a return will need to be processed after delivery.

8. Contact Us

For any questions regarding our Refund and Return Policy, please contact us at:

📧 Email: support@kylaads.store
🌐 Website: https://kylaads.store

We’re committed to making your experience with Kyla Ads as smooth and satisfactory as possible. Your trust means everything to us.

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